While renting the property
How will the check-in be arranged?
That depends on the type of property you have and of course, your wishes.
For most properties, we deliver a personal check-in by one of our trained, friendly City Hosts.
To find out which check-in procedure best fits your property, contact us.
How can I see my bookings?
As one of our property owners, you will receive your homeowner portal login and calendar access where you can view all your reservations, manage your availability, view guest details and check your revenue. Our support team will help get you started. Just create your own password and the rest is easy.
You can gain access to your portal from any device, anywhere in the world. So take a vacation and let us do the work back home.
How will I know if there are damages to my property?
After every stay, we thoroughly check your property for damages. If this is the case, we will take action immediately. Should damages exceed the security deposit, we will assist you by claiming the damages with the guest involving the website and credit card companies to help you receive compensation. We can’t guarantee the we always see every scratch, but we do our utmost to achieve that.
Who do I contact for info about my bookings?
Your personal account manager is always available for questions regarding your reservations. Alternatively, contact our reservations team. Our reservations agents are fully trained and can also provide any answers you need regarding your pending reservations.
How is the cleaning arranged?
We work with hotel trained professional cleaners. Our cleaning service partners are trusted, hotel professionals who have worked with us on hundreds of listings and provided trusted, quality service to thousands of guests.
They are our partners in reporting maintenance issues, reporting hidden damages and great in finding and returning belongings left by guests!
If you prefer to work with your own trusted cleaner, we can manage and provide schedules for them to work with, as long as they are available and can work independently and to standard.
Cleaning includes all cleaning products, cleaning items, and provides extra amenities for your guests like toilet paper, kitchen products, coffee, tea, sugar and creamer.
What’s included in the linen service?
Our linen service includes luxury hotel quality, neatly pressed crisp white linen, including linen for two pillows per guest. Fluffy white bath towels, guest towels and hand towels, bath mat and kitchen towels. Upgrade your package to include luxury hotel amenities at a small extra charge, so you can stop providing soaps and shampoo as well.
How do I arrange my check-in with the guests?
That depends on your property type and personal requirements. Usually, we coordinate everything from booking request to guest checkout and review. However, if you wish to greet your guests yourself, we will provide you and your guests with all the information you need. You still benefit for our pricing and reservations software and we can even provide an extra app so you can view your check-in schedule, at no extra cost. Ask us about this service.
How do I block my calendar?
We provide a homeowner platform which allows you the opportunity to block dates on your calendar and check your upcoming bookings.
What about my personal belongings?
We always try to make sure your guests are kind and trustworthy. We recommend you to really make sure your personal belongings aren’t in plain sight. You can put them in a room or closet, the guest don’t have access to. Although you’re insured, we like to prevent emotional damage.